Fred is an acclaimed International Consultant in the customer services sector. With over 25 years’ experience and a multitude of awards for exceptional service in the restaurant sector, Fred is able to draw upon an unique level of experience to provide Restaurants and Hotel Groups with the level of care and attention to ensure many years of future success.
Fred has developed The Good Service Charter, a framework with which to deliver a first class level of customer service within an organisation, whether that be a small independent bakery, right through to a multinational conglomerate.
Fred has over 20 years of experience in the restaurant/food industry. Starting his career as a Chef de Rang at the 3 stars Michelin restaurant La Tante Claire Fred then went on to develop his career in various roles in many of London top restaurants including Le Gavroche, Sartoria, Brasserie Roux.
Fred is passionate about training and staff development. Fred co-founded Galvin’s Chance in 2008, a charity initiative to help disadvantaged young people get in education, training and full time employment within front of house in the best hotels, restaurants and bars in London. To support Galvin’s Chance, Fred created The Mayfair Park and Tower Race, which has raised important funds every year since 2008, and in September 2012 he organised and fought Marcus Wareing in a boxing tournament called Rumble in the Kitchen which raised £55,000 for the programme, as well as Chocs for Chance.
In December 2015 Fred launched The Right Course, a new charity initiative in partnership with DM Thomas Foundation for Young People to teach prisoners how to run restaurants straight in the heart of the prison.
He is a keen runner and amateur boxer and his motto is “learn forever, enjoy life and make a difference”. His interests include philosophy, history, business and sports. He lives in Peckham and has two children, Andrea and Matteo-Lucien.